Legal

Privacy Policy

PolarBuild Limited (“PolarBuild”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have under NZ law.

Information We Collect

We collect personal information necessary for providing our services and operating our website, including:

  • Your name, email address, and phone number
  • Details you submit through enquiry forms
  • Project-related information you choose to provide
  • Website and device information such as IP address, browser type, pages visited, and cookies/analytics data
  • Any correspondence sent to us

We aim to collect information directly from you, except where information is provided by authorised third parties (e.g., subcontractors, referrers, or service providers assisting us).

Why We Collect and Use Your Information

We collect and use your personal information for the following specific purposes:


Operational & Service Delivery

  • Responding to enquiries and quote requests
  • Assessing, planning, and scheduling work
  • Communicating with you about services or project updates
  • Maintaining internal records necessary for delivering our services


Business Administration

  • Managing accounts, invoicing, and compliance with tax or legal obligations
  • Handling disputes, complaints, or warranty matters


Marketing & Communications

  • Sending newsletters, promotions, or updates – only if you have opted in
  • Managing marketing preferences and unsubscribes


Website Functionality & Analytics

  • Understanding website performance and visitor behaviour
  • Improving our website, services, and customer experience
  • Running security or diagnostic checks
  • Operating cookies and analytics tools


We will not use your personal information for any purpose not listed above without your consent or unless permitted by law.

Who We Share Your Information With

We do not sell or trade your personal information. We may share personal information with trusted third-party providers who assist us in operating our business, including:

  • Website hosting and domain providers
  • Email delivery and enquiry form systems
  • Customer management platforms
  • Analytics and tracking tools (e.g., Google Analytics, Meta Pixel if used)


These providers may process information on our behalf. They must protect your information and may not use it for their own purposes.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality, analyse site usage, and enhance your experience. Cookies may collect information such as:

  • Pages visited
  • Time spent on the site
  • Device and browser details
  • Referring links


Analytics & Third-Party Tools

We may use third-party analytics and advertising tools such as:

  • Google Analytics
  • Meta Pixel
  • Other website performance or marketing platforms

These tools may transfer data offshore (e.g., to the United States). You can disable cookies through your browser settings, though some features may not work as intended.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties. If you visit another site, their privacy policy applies.

How We Protect Your Information

We take reasonable steps to keep personal information safe from loss, unauthorised access, misuse, or disclosure. Safeguards include:

  • Secure servers and encrypted systems where appropriate
  • Restricted access to personal information
  • Use of reputable service providers with compliant security standards
  • Secure storage and disposal practices


No system is perfectly secure, but we take privacy seriously and work to protect your information.

Retention of Your Information

We keep personal information only for as long as necessary to fulfil the purposes in this policy or to comply with legal requirements. Once no longer required, information is securely deleted or anonymised.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information where appropriate
  • Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached


To exercise any of these rights, contact us using the details below.

Social Media Disclaimer

We use social media platforms such as Facebook and Instagram to share information, updates, and engage with our community.

Any comments, posts, messages, or other content published on our social media pages must be respectful and relevant. We reserve the right to moderate, hide, delete, or restrict access to any content that we consider, at our discretion, to be:

  • Offensive, abusive, defamatory, or threatening
  • Discriminatory, hateful, or harassing
  • Misleading, deceptive, or unlawful
  • Spam, promotional material, or repetitive content
  • Off-topic, irrelevant, or disruptive to constructive discussion
  • In breach of the terms, policies, or community standards of the relevant social media platform


We may also block or report users who repeatedly breach these standards.

Comments and interactions on our social media pages are public and may be visible to other users. We encourage you not to share sensitive personal information through public comments or messages on social media platforms.

Social media platforms operate independently from us and have their own privacy policies and data handling practices. Any personal information collected by those platforms is governed by their respective privacy policies, not this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or technologies. The most recent version will always be available on our website. Continued use of our website signifies your acceptance of any changes.

Contact Us

For privacy requests, questions, or concerns, please contact:

Email: [email protected]
Phone: 027 826 8979