PolarBuild Limited (“PolarBuild”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have under NZ law.
PolarBuild Limited is a New Zealand-owned home building and renovations company. For the purposes of the Privacy Act 2020, PolarBuild is responsible for the personal information it collects and holds.
We collect personal information necessary for providing our services and operating our website, including:
We aim to collect information directly from you, except where information is provided by authorised third parties (e.g., subcontractors, referrers, or service providers assisting us).
We collect and use your personal information for the following specific purposes:
We will not use your personal information for any purpose not listed above without your consent. Personal information may be disclosed where required or authorised by law.
We do not sell personal information or use it for purposes unrelated to those outlined in this policy. We may share personal information with trusted third-party providers who assist us in operating our business, including:
These providers may process information on our behalf. They must protect your information and may not use it for their own purposes.
Our website uses cookies and similar technologies to improve functionality, analyse site usage, and enhance your experience. Cookies may collect information such as:
We may use third-party analytics and advertising tools such as:
Some third-party service providers may store or process data outside New Zealand. We take reasonable steps to ensure appropriate safeguards are in place when personal information is transferred internationally, as required by the Privacy Act 2020.
Managing cookies: You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information on managing cookies.
Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties. If you visit another site, their privacy policy applies.
We take reasonable steps to keep personal information safe from loss, unauthorised access, misuse, or disclosure. Safeguards include:
No system is perfectly secure, but we take privacy seriously and work to protect your information.
We keep personal information only for as long as necessary to fulfil the purposes in this policy or to comply with legal requirements. Once no longer required, information is securely deleted or anonymised.
In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
Under the Privacy Act 2020, you have the right to:
Requests can be made by contacting us using the details below. We will respond to your request as soon as reasonably practicable, and in most cases within 20 working days.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.
We use social media platforms such as Facebook and Instagram to share information, updates, and engage with our community.
Any comments, posts, messages, or other content published on our social media pages must be respectful and relevant. We reserve the right to moderate, hide, delete, or restrict access to any content that we consider, at our discretion, to be:
We may also block or report users who repeatedly breach these standards.
Comments and interactions on our social media pages are public and may be visible to other users. We encourage you not to share sensitive personal information through public comments or messages on social media platforms.
Social media platforms operate independently from us and have their own privacy policies and data handling practices. Any personal information collected by those platforms is governed by their respective privacy policies, not this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or technologies. The most recent version will always be available on our website.
For privacy requests, questions, or concerns, please contact:
Email: [email protected]
Phone: 027 826 8979